Introducing “Kodif,” a user-friendly low-code Customer Experience (CX) platform that empowers non-technical teams to create robust CX processes, conduct tests, and execute experiments with absolute ease, all without the need for coding expertise.

Kodif harnesses the formidable capabilities of GPT-4 and ChatGPT, infusing AI prowess into customer support automation. Within this platform, you’ll discover an AI Agent Assistant, self-service options, and meticulously designed workflows that empower agents to consistently deliver error-free customer service. This results in an impressive array of benefits, including heightened Customer Satisfaction (CSAT) scores, accelerated onboarding, reduced handling times, and increased deflection rates.

Kodif caters to specific use cases such as Refund processing, WISMO (Where Is My Order), Proactive Outreach, Subscription Management, and Risk & Fraud Prevention. Its guided automated workflows provide agents with the tools to prioritize high-value customers and focus on resolving critical issues efficiently.

Rest assured, Kodif places a premium on data security, boasting robust measures such as HIPAA compliance and AICPA SOC certification.

Kodif proudly reports notable achievements, including a 25% reduction in average onboarding time, a 40% reduction in average handling time, a 30% increase in average deflection rates, and a remarkable 93% uptick in average CSAT scores for self-service interactions, all thanks to their user-friendly low-code CX platform.

To illustrate the platform’s real-world impact, Kodif offers compelling case studies featuring successful implementations with Byte, Reservebar, and Good Eggs. If you’re eager to explore what Kodif can do for your business, booking a demo is just a click away, and you can easily reach out to them via email or phone.

Additionally, Kodif employs essential and tracking cookies to gain valuable insights into user interactions with the platform, enhancing its overall effectiveness.