Cascading AI presents an innovative solution geared towards the automation of labor-intensive banking procedures, driven by the prowess of advanced AI technologies. This multifaceted tool focuses on revolutionizing the document collection process integral to loan applications, account initiations, and the intricate world of Know Your Customer (KYC) and Know Your Business (KYB) protocols.
Its essence lies in enabling AI agents to interact seamlessly with clients via text, email, or phone calls, efficiently gathering crucial documents like pay stubs, bank statements, tax records, and certificates of good standing. Furthermore, it streamlines the analysis of these documents and diligently follows up with clients, ironing out any discrepancies that may arise. This strategic maneuver not only potentially heightens conversion rates but also reclaims valuable time previously spent on manual customer correspondence.
In addition to document-driven capabilities, Cascading AI extends its realm to enriching customer service. AI agents adeptly categorize customer grievances, decode areas of concern, and conjure responses aligned with bank regulations and system-stored information. This proactive approach translates into accelerated response times and a potential reduction in customer support expenses, fostering enhanced customer satisfaction.
Furthermore, this tool orchestrates back-office efficiencies, seamlessly executing tasks like handling payments exceptions and orchestrating securities settlement. The AI agent traverses the intricate landscape of core banking systems, adeptly sourcing information and dispensing insightful recommendations. Its prowess extends to scrutinizing non-STP (Straight-Through Processing) exceptions that may baffle rule-based bots, potentially elevating STP rates while curbing manual interventions.
Cascading AI seamlessly integrates with premier core banking systems and leading technology providers, circumventing the need for constructing bespoke interfaces or laying down infrastructure from scratch.
Backed by robust funding and fortified connections to Silicon Valley, the company taps into a wellspring of talent emanating from Stanford University. An eager waitlist beckons those intrigued by the tool’s potential, spanning a spectrum of AI applications across the multifaceted tapestry of banking functions.