Forethought’s cutting-edge generative AI platform, known as SupportGPT™, has been meticulously crafted to revolutionize and streamline customer support operations, ushering in an era of enhanced efficiency and cost-effectiveness.

This innovative platform harnesses the capabilities of large language models (LLMs) to deliver precise predictions of customer inquiries, ensuring swift and accurate responses that cater to their specific needs. SupportGPT™ boasts a rich repertoire of features, each contributing to the optimization of customer support:

1. Solve: This feature excels at automating responses to frequently asked questions, effortlessly spanning across diverse communication channels.
2. Triage: By skillfully enriching cases with insights into sentiment and intent, Triage takes charge of prioritization and routing, ensuring that urgent matters are promptly addressed.
3. Assist: Empowering support agents with the might of generative AI, Assist equips them with pertinent knowledge and suggests responses, significantly enhancing their efficiency and effectiveness.
4. Discover: This feature emerges as a valuable tool for companies, offering the ability to gauge ROI, unearth and resolve operational gaps, and seamlessly track performance metrics in real time.

Forethought’s generative AI isn’t confined by industry boundaries; it’s poised to reshape customer service across a multitude of sectors. Whether it’s e-commerce, SaaS, FinTech, or any other domain, this platform promises to elevate customer support operations to new heights of excellence.