Galeby is an intelligent AI-powered solution meticulously crafted to enhance the efficiency of customer support. It excels in promptly addressing repetitive customer service inquiries, delivering responses up to twice as fast through the use of pre-designed templates.
This versatile tool seamlessly integrates with a variety of applications, including Freshdesk and Crisp, and readily offers direct support when necessary. Galeby’s core mission revolves around injecting a personal touch into customer support. Users have the ability to craft templates for frequently encountered messages. Galeby then scans this repository to intelligently select the most fitting response when addressing customer queries.
Utilizing Galeby is a straightforward process. Users can simply navigate to their preferred support application, trigger a shortcut, select the most suitable response provided by Galeby, and dispatch it. The tool excels at generating responses that feel uniquely tailored and can even incorporate real-time data from the user’s application to further personalize messages.
Galeby particularly shines for indie makers who seek to maintain close connections with their customers while grappling with a deluge of repetitive messages. It is an ideal choice for those who yearn for personalized support, frequently find themselves fielding the same questions, and discover that their customers often overlook their FAQ section.
Conversely, Galeby may not be the perfect fit for those who seek full automation of customer support, cater to a smaller customer base, don’t mind dedicating time to repetitive queries, or receive fewer than three customer messages per day.
As for pricing, during the beta phase, Galeby is available at a rate of $14.98 per month. However, as new features are introduced, pricing may see an adjustment, although beta testers can rest assured knowing they will enjoy lifelong discounts. Furthermore, users have the option of requesting a refund if they find that Galeby doesn’t align with their needs and expectations.