Sapling stands as an AI messaging assistant meticulously engineered to elevate response quality and efficiency, particularly for customer-facing teams. This versatile tool seamlessly integrates into well-known messaging platforms and CRMs, equipping agents with real-time suggestions to effortlessly craft personalized responses.
At the core of Sapling’s capabilities is Sapling Suggest™, an intuitive feature that swiftly retrieves pertinent responses from a repository of team-generated responses. With a mere click, agents can access these resources. Furthermore, Autocomplete Everywhere™ employs the power of deep learning to offer autocomplete suggestions spanning all messaging platforms, further enhancing the responsiveness of agents.
Sapling’s prowess extends beyond mere grammar and spelling checks. Utilizing a machine learning system honed on millions of English sentences, it adeptly identifies 60% more language quality issues, ensuring impeccable communication.
The tool doesn’t stop at enhancing individual agent performance. Sapling facilitates knowledge sharing among teams through a snippet library and text expansion shortcuts/macros. It goes a step further by harnessing natural language processing to derive valuable business insights from conversational data.
Security is paramount with Sapling, featuring best-in-class omni-channel support and enterprise-grade measures. These encompass TLS and AES-256 data encryption, PII redaction, and provisions for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to bolster end-user identity management.
When it comes to implementation, Sapling keeps it simple and swift, boasting a two-click provisioning process that achieves an impressive 90% adoption rate.
In summary, Sapling empowers teams with an array of benefits, including an enhanced omni-channel customer experience, elevated professional messaging quality, expedited response and handling times, and heightened customer satisfaction. Managers, in turn, gain invaluable conversational insights to coach and prepare their teams while enjoying greater operational efficiency and improved language quality.