Supportagent, powered by ChatGPT, is an AI-driven solution tailored for HelpScout support ticket management. Seamlessly integrated with HelpScout, this tool revolutionizes support ticket responses by automating the creation of draft replies.

Upon integration, Supportagent meticulously analyzes previous support agent responses, learning their writing style, tone, and contextual nuances to craft the most fitting draft reply for each new incoming message.

This tool offers users the flexibility to either edit the generated draft or send it as is, ensuring that responses remain customizable and align with the organization’s specific needs. Moreover, Supportagent streamlines the response process by enabling quick replies via a convenient Chrome extension.

Supportagent provides a user-friendly free trial, offering the first 50 drafts at no cost, allowing users to experience its benefits firsthand. For ongoing use, it offers two pricing models: the Startup plan priced at $29 per month and the Business plan at $99 per month.

The Startup plan encompasses 100 draft replies, includes access to the Chrome extension, and offers training based on the user’s 500 most recent replies. In contrast, the Business plan delivers enhanced scalability with 500 draft replies, Chrome extension access, and training based on the user’s 5,000 most recent replies.

Supportagent, powered by ChatGPT, empowers support agents to reclaim their time and boost efficiency when addressing customer support tickets. By harnessing AI to automate draft replies, this tool not only reduces response times but also ensures the delivery of accurate responses, allowing support agents to allocate their time and expertise to other essential customer support tasks.