Viable stands as an AI-powered qualitative feedback analysis tool, poised to empower organizations with a deeper understanding of their customers. Its robust capabilities harness advanced AI and NLP technology, allowing it to extract rich insights from customer feedback.
This versatile tool offers companies a multifaceted approach to enhancing their operations. It empowers organizations to gauge and refine their product-market fit, craft compelling messaging rooted in profound audience insights, and expedite data-driven decision-making processes. Viable’s AI-generated reports are at the forefront, furnishing teams with instant, precise, and data-backed insights.
These reports transcend mere sentiment analysis by monitoring changes over time, delivering concise summaries, urgency assessments, product sub-themes, user personas, and more. Viable leverages customer traits and metadata to conduct in-depth analysis, culminating in recommendations based on factors such as NPS scores, customer segmentation, geographic region, and beyond.
The application scope of Viable extends across various domains, encompassing the analysis of sales call transcripts, customer support interactions, market research findings, employee survey responses, and more. Beyond its analytical prowess, Viable takes data privacy seriously, offering automated PII redaction and a responsive white-glove service team primed to address custom data management requests.
Security is paramount, as evidenced by Viable’s SOC 2 Type 2 certification, ensuring the safeguarding of sensitive data. The tool boasts a user-friendly entry point, requiring only 500 datapoints for users to embark on their data-driven journey.
To showcase its capabilities, Viable extends a complimentary 30-day trial, inviting users to witness the transformative potential of its AI in action. The tool seamlessly integrates with leading platforms such as Zendesk, Intercom, Front, Delighted, Gong, app stores, and more. Furthermore, Viable accommodates data from virtually any source via Zapier or by importing files in CSV format, cementing its status as a versatile and indispensable asset in the realm of customer feedback analysis.